Speak Out!

Is BSNL Dataone billing system flawed?

Posted in Experiences by Lakshmi Narayanan on October 21st, 2007

I am using BSNL Dataone for around three months now and had no problem for first two months with their bills(as it was well within the usage limit). Last month i crossed my usage limit and i was charged for it.I had a suspicion on BSNL’s billing system and installed a Data monitoring tool to monitor usage in my end. After 21 days of usage in this month the usage data shown by BSNL usage site and my usage tool differs. There is a difference of around  10MB (higher in BSNL end). 10 MB may not be a big difference but considering my small usage this month(around 360 MB currently) its somewhat disturbing.May be , the installed tool’s data may be wrong.So I have removed it now and installed another tool to check the usage.Have to wait for some days to check the data it churns out.

After Googling ,it seems that many have experienced the same problem. This guy has data and logs in his side to prove his point and had complained to BSNL on several occasions on this.But no reactions still.

P.S:-

1.I don’t hate BSNL. In fact, Dataone’s speeds are surprisingly good and its the best ISP in my place.

2. Datafox is a great addon for Firefox.It retrieves data usage records from BSNL site directly and displays it as a appealing progress bar in Firefox’s status bar.

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2 Responses to 'Is BSNL Dataone billing system flawed?'

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  1. Gaurav Kanoongo said, on October 21st, 2007 at 7:51 pm

    I have observed such flaws with BSNL, as well as with Airtel, and on both internet and landline connections, if we can prove this, we should take the matter to consumer forums.

  2. Supratim said, on June 13th, 2008 at 5:46 am

    Just that! Here I am stunned for BSNL made a difference of 1000 bucks in the bill last month!

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